Delivery - The Important Stuff:
PLEASE NOTE: All courier companies in South Africa are under pressure with increased demand for delivery because of the Lockdown. Please expect a 4 to 5 day delay in delivery nationwide, during this time. Rest assured that they are doing their best to keep delivery times to a minimum.
- Delivery is super speedy, to anywhere in SA.
- Shipping is FREE for all orders over R745
- All parcels are 100% discreet!
- Orders are packaged into plain, unmarked boxes and dispatched in courier waybill bags.
- Delivery is usually overnight to all main centres on business days. However please allow for an extra day due to no airfreight.
- Delivery to other outlying and regional areas may take 3-4 days
When will my order be delivered? (For all orders within SA)
Right, so this is how we usually work:
Mondays - Friday: We process orders from 08h00 - 15h00. So, if you order before 15h00, we will send your goodies on the same day.
Our overnight delivery applies to all main centres, so if you live in Pofadder, for example, your delivery may take a little longer. Happily though, not longer than three working days!
Weekends and after hours: If your order is placed AFTER 15h00, or over the weekend, we will process and dispatch it on the next business day.
Orders received after the courier collection on a Thursday will be dispatched on Friday and you can expect delivery the following Monday. The couriers do not deliver on weekends (or public holidays).
How discreet is your packaging?
Seriously, Sherlock Holmes would be impressed with our detective-like, discretion abilities. No one will know your ordered is from us!
Parcels: Are plain cardboard boxes inside plain ol' regular courier packaging. There isn't anything on the box to indicate where the package is from. We know privacy is important to you, so we make sure.
Waybill: Also, super discreet. Anyone looking at it will not know where your parcel is from. We use an alias name as Sender so if anyone else signs for your parcel they won't see where it's from.
Bank Account: Will reflect a payment an account that doesn't reference Matilda's, (example "ABC Web-store") to keep your orders private and confidential.
Bottom line: don't worry about us delivering to your home or business. Hell, you could even get your boss / secretary / colleague to sign for the box - they will never know what's inside!
All packaging is plainly packed.
Nobody will know what's in your order except for you.
Packaging is 100% discreet.
There is no branding or mention of Matilda's on your order.
There is no invoice included with your order.
Your invoice is sent via email, for added discretion.
Multiple courier services.
We use different couriers for your privacy and convenience.
Who will deliver my parcel?
Ram Hand To Hand Couriers delivers your parcel door to door.
What times do you deliver?
The couriers deliver to your door between 8am and 5pm on business days. If you need your parcel delivered at a specific time, please email or call us and we'll do our best to make it happen.
Can you deliver same day?
We'd REALLY love to help you, but same-day shipping is tricky. Here's why we don't offer that service: it's damn expensive for you, and with a huge country like South Africa, it can lead to customers being disappointed if the couriers run late (which happens.) Instead, we prefer to make promises that we can keep. We suggest using our standard courier delivery, which is plenty fast!
Can you deliver on Saturdays?
Only if you're really serious about needing your goodies on a Saturday! This delivery option is more expensive, and please keep in mind that couriers only deliver to certain main centres on Saturdays. We suggest using our standard courier delivery which is fast and efficient. If you absolutely must have Saturday delivery, we'll do our best to help - as always! Please contact us by email to find out what's possible.
Can you deliver on public holidays?
Nope, couriers don't deliver on public holidays.
About door deliveries
The courier company will always attempt to deliver to your door. If delivery is not completed the couriers will attempt delivery again on their next delivery run. Someone must be available THE ENTIRE DAY to receive the collection. (This is because the courier driver needs to deliver hundreds of parcels in a day. They cannot schedule exact delivery times with everyone. So, depending where you are en-route, delivery will be at different times.)
It is not always realistic to expect the courier drivers to contact you via phone. Faulty intercoms and high security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. If you have any trouble with your delivery, you can contact the couriers directly, or ask us to track and confirm your delivery for you.
I live outside of South Africa. How long will my order take to arrive?
We deliver to Mozambique, Swaziland, Namibia, Botswana and Lesotho. We can’t guarantee delivery times, but your parcel should reach you within 2 weeks of paying for your order.
When do I get my tracking number?
Once your parcel is ready for dispatch, we will send you your tracking number (these emails are usually sent before 16H00 everyday). It can take a few hours for the courier to receive and load your parcel onto their system before you can track your goodies. We suggest giving it until about 18H00.
Where is my parcel?
If you did not receive a tracking number, don't forget to check your junk mail. If it isn't there, give us a shout to confirm that your parcel has been dispatched. Just don't forget: if you placed your order over a weekend, or after 15H00, it will only be dispatched on the next business day.
If you have a tracking number, you can track it on the courier tracking site via the link in our email. If there's a problem with your parcel, we will not rest until we've tracked it down and got it to you! We will stay up all night, eating donuts and drinking coffee, scouring the land for your parcel. We will put up posters. We will call the police! We promise we will find your parcel.
Tracking your order
Track your order with Ram Hand-To-Hand Couriers
If your tracking number looks similar to this: MLW******** , then Dawn Wing is the courier that will deliver your order. Their call centre is always super efficient and helpful. You can contact them here: Ram Hand-To-Hand Couriers Customer Care: 031 581 0000